Refund policy

DOMESTIC RETURNS
 
Products may be returned for an exchange or online credit note, within 14 days of receiving your items, if returned unworn and in their original packaging.

 
INTERNATIONAL RETURNS
 
Products may be returned for an online credit note, within 14 days of receiving your items, if returned unworn and in their original packaging. We are unable to offer exchanges for international orders.

 

 
For both domestic and international returns, we are unable to approve returns for the below reasons.

• Sale items - Items purchased from the sale section are final sale. 
  
  
• Pierced jewellery - Due to hygiene reasons, we are unable to accept any returns on pierced items unless deemed faulty at time of receipt.
  
  
• We do not offer refunds on any change of mind or incorrect purchases. 

 

When making a return, it will be at the client’s expense to post the item/s back to the nominated address safely and in original condition.

Credits will only be issued once the return item/s have been received and assessed. If issued a credit with Anna Rossi Jewellery, it will be valid for 3 years from the date of issue.

Credits or exchanges will not be granted if jewellery has been damaged due to wear and tear, misuse or disregard for care notes. The unique care instructions for each piece can be found in the product description and on our product care page here.

HOW TO SUBMIT A RETURN

Please submit your return request via email at customercare@annarossijewellery.com, including the information below, and we’ll provide a return authorisation.

• Name
• Order #
• Mobile & Email
• Item Description & Colour
• Return Reason:
  • Change of mind
  • Item doesn’t fit me
  • Item doesn’t suit me
  • Item doesn’t match description
  • Wrong item delivered
  • Item arrived late

• Preferred action:
  • Exchange (for item description/colour)
  • Credit note

Once your return has been approved, we will reach out with further directions.

FAULTY ITEMS

If you have been sent a product that you believe to be faulty upon receipt, please contact us directly at customercare@annarossijewellery.com with the following information:

• Name
• Order #
• Mobile & Email
• Item Description & Colour
• Description & image of the fault
• Preferred action:
  • Replacement
  • Credit note
  • Refund

Once your return has been approved, we will reach out with further directions.

 

 

We will of course approach all situations with care and consideration for both parties to find the best resolution for all.